سياسة الاستبدال متجر توباز

Return and exchange policy: There is no return or exchange if the color changes, and we note that you must preserve and keep the piece away from exposure to alcohol and perfumes because they oxidize the color and cause it to fade, as is well known in the world of accessories. According to the instructions of the Ministry of Commerce: accessories and jewelry are not covered by the return and exchange policy to protect public health. If I am not satisfied with my order, can I get a refund? In case there is a defect in the accessory piece (but be sure that we carefully inspect and photograph each piece before shipping), in other cases we apologize for you regarding the exchange or return, but if you find a manufacturing defect on the same day you received the order and not after several days, you can exchange the same piece or another model of the same value after we receive the returned product and verify its condition by the specialized team. If the customer delays in receiving their shipment for more than 7 days after its arrival or if delivery is impossible due to reasons attributable to the customer, the shipping company will return the shipment to the sender, and we will request shipping fees again from the customer to resend the order. Shipments returned from the shipping company to Topaz store due to customer delay in receiving will be contacted again to receive them with payment of shipping fees. If a broken shipment arrives from the shipping company, the store must be notified within a maximum of 12 hours from receipt of the shipment; we will compensate with another product or the broken piece by the shipping company. After 12 hours of receiving the shipment from the shipping company, the compensation request will not be accepted at all.